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Re: “A Worker's Life Under H&R Block

While I must agree with the writer's comments about the pay scale, our classes were more rigorous. Some students were not invited back for subsequent classes. Some preparers were not invited back for a second year. We did hear about the people who swap children, and the ones who never open anything that says tax document on the envelope.

The experience in any office depends very much on the staff. Some people are more competitive than others, making it difficult for new preparers to get even the simplest returns. There is an incentive to "clock out" when not working to keep from exceeding the draw and staying at minimum wage. And there is an incentive for the preparer to sell extra products, although in my office we do not push the refund anticipation products.

Enrolled agents get a much higher hourly rate than regular preparers. This year, we had a lot of "shoppers" who learned enough by watching what we did and asking questions that they could leave and do it on their own.

What amazed me most were the clients who wanted to know what their refund would be before sharing any financial information. THAT is one thing the teachers didn't tell us about.

14 likes, 1 dislike
Posted by nor post on 04/30/2009 at 11:10 AM

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