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Re: “A Worker's Life Under H&R Block

There are the HRB tax preparers who leave disillusioned after a year, and there are the preparers who pay their dues and return year after year. Preparers who learn the process and are effective preparers do far better than indicated in the article.

The article is misinformed regarding the tuition for courses. Block does not profit tens of millions of dollars from the course. It costs the company to run the courses. The classrooms have to be ready, technology has to be ready (special software for the students), course materials, instructor support websites, instructor salaries and so on.

The HRB tax course is a great value for those who wish to learn about taxes. In my experience, the instructor the author encountered was not typical. Most are senior tax preparers with current preparation experience. The instructors do not spoon feed answers to the students. Not everyone passes the course, and not all of those who pass the course are offered employment.

The bank products available to the students provide no income to Block or the preparers. This has been true for several years now. These products are an add-on service driven by customer demand.

Finally, the success of the preparer does not depend on the credentials or formal education of the student. The pay of a preparer is based solely on the skill of the preparer, both in regards to tax preparation, as well as people skills that drive client retention. Some accountants and financial advisors can succeed in this environment, but others cannot.

8 likes, 13 dislikes
Posted by Carole Grover on 07/15/2008 at 6:44 PM

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