Tuesday, May 6, 2008

MediaNews Outsources Customer Service Calls to the Philippines

By Chris Thompson
Tue, May 6, 2008 at 8:25 AM

Now that the ink-stained wretches over at MediaNews have signed enough cards to force a union down management's throat, the East Bay newspaper chain has decided to shitcan its American customer service representatives and ship the entire operation to the Philippines. Now, when you want to renew your subscription to the Oakland Tribune (Don't laugh; it happens), you'll be talking to an "accent-neutral" gal in Quezon City. The company, which is controlled by Dean Singleton and based out of Colorado, has been struggling with declining advertising and a ton of debt Singleton amassed in his quest to expand his media empire.

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