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Recent Comments

Re: “Yelp and the Business of Extortion 2.0

They have been filtering positive reviews for my friends massage center in Los Angeles. I have a history on Yelp and was the first to review her center. Oddly this week, after 7 months, Yelp filters my review and 11 others. A disgruntled Groupon customer that never booked an appointment wrote a scathing review because she could not get scheduled on the days she wanted. I was told she copped an attitude over the phone when she couldn't get her day.

This negative reviewer is now marked as the first person to review her business and Yelp refuses to filter out her negative comment. I contacted Yelp and got the BS algorithm talk from their secretary. I received an e-mail a few days later from the feedback team re-hashing the same BS and they had the nerve to include their lame video links for business owners.

The feedback rep claimed the following in her e-mail response:
"The filter affects both positive and negative reviews, and doesn’t have anything to do with whether a business is an advertiser or not."

Oh really? Today when I reviewed her business on Yelp, she now has a 1 1/2 star rating and a advertising blurb that states: Owner Name "Attract new customers & advertise on Yelp!"

I'm so disgusted with them that I think I may remove my profile. It's totally unfair to the small business owner and makes Yelp look like scummy hustlers. She's really upset over the filtered reviews and would like to remove her listing from Yelp, but there is not an option for her to remove her business listing. Shady & corrupt? Definitely!

If there are more small business owner complaints maybe another second class lawsuit can come about that will actually be in the favor of the SBOs.

7 likes, 0 dislikes
Posted by Kenw34 on 08/26/2011 at 8:06 AM

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