Johanna R 
Member since Jun 15, 2009


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Re: “Yelp and the Business of Extortion 2.0

I let go of an employee and the day after I had three very nasty and negative reviews on my yelp site, after not having a single review for about six months.. and it has not let up since. The way of writing is vicious and nasty, even one review talking about how dirty my restuarant is, and warning customers to stay away. The interesting thing about it, is I let her go because I had several real life complaints about her service. I gave her many warnings to improve it, and then I finally let her go. I believe the one star reviews are from her and her friends, because it is too much of a coincidence. I am a restaurant, and the reviews I believe had had some reprussion on my business, and Yelp also writes me cute little cut/paste replies to my efforts to have the reviews taken down.
Yelp is a very easy system to manipulate. Yelp staff say there are guildlines, which Yelp often does not follow. Two of my recent and nasty one star reviews start out the review by telling my customers to go to my local competitor to find a much better cuisine than the one we serve. I thought that was at least a violation of Yelp's own guildlines, but they said the review will stay up.
I also hope that some day, Yelp will have a class action suit against it, for I will be the first to join in. After twelve years of hard work, and putting everything into my businsess, one disgruntled employee can paint an image of my place to the world, and try to put me and everyone who works for me out of work.

Posted by Johanna on 06/15/2009 at 7:18 AM

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