Florence Sollars 
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Re: “Nurses Say Kaiser Oakland Is Shortchanging Patients

I have been a Kaiser member for 30 years and utilized the system in many different locations. I am also an RN, but I have never worked for Kaiser, so I speak as a consumer. I delivered my first child at the San Francisco hospital in 1989. Apparently, I was fortunate in that there was a room readily available when I was in labor. (Others are not so lucky. Somebody commented before that hospitals in poor areas or where there are people of color are inferior to others. Gimme a break. I'll knock that right out of the water...a CAUCASIAN, professional family friend who arrived at Kaiser Walnut Creek in active labor had the privilege of delivering her bundle of joy on a gurney in the hallway of L&D. I'm not feeling the "white privilege" in that ). Anyway, that same child, my daughter, became pregnant at the age of 16 and decided to have a wonderful, childless couple adopt the baby. We were located in the North Bay and the parents-to-be resided in the South Bay, so the San Francisco hospital was the obvious choice regarding where to deliver the baby.
The morning that my daughter started labor, I called L&D to give them a heads-up. I spoke to a woman with a thick accent, who said "can't you go some place else like Santa Rosa? We are very busy and I can not guarantee that we will have a room for her". Oh, God, here we go, I thought. I assertively stated that no, we would not be traveling to Santa Rosa and reminded her of the unique circumstances we were dealing with. I remembered that in the "old days", if SF L&D became overwhelmed, they would transfer patients to Mt Zion. That does not seem to be the case anymore.
I let my daughter labor a bit longer at home, but seeing how we were 40 minutes away from SF with no traffic, she was getting very uncomfortable, and you never know WHAT might happen with a teen in labor, we headed down.
So here's where it gets really scary...here is a 16 year old girl (automatically considered hi-risk, if I am not mistaken) in some stage of labor, who knows...sitting in the WAITING room for over FOUR hours without any staff coming out to assess her or her progress. No fetal heart rate taken. No contractions measured. Nothing, nada, zip. Anything could have happened in that waiting room with her or the baby. Then, we waited in the triage room for probably another 2 hours with minimal attention. Finally back in to L&D, as labor intensified his heart rate crashed and the room filled up with nervous-looking people. The baby required an emergency C-Section due to a very tightly wrapped cord.
How fortunate that she had a slow early labor. Had she not, that little baby boy might have perished in her womb during those four hours in the waiting room when there was no staff to care for my daughter nor no place to put her. So much for recognizing and practicing due diligence in an inherently hi-risk delivery. The operational word here seems more like NEGLIGENCE.

1 like, 1 dislike
Posted by Florence Sollars on 05/16/2014 at 12:16 PM

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