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Re: “The Buses From Hell

Last month, AC Transit made changes in service that resulted in replacing the green commuter buses with the wireless access with the Van Hools on the line I ride in the mornings. The bus line services mainly commuters who previously were able to use the time to work on their computers, read or access the internet.

On the Van Hools, there is no wireless access and the ride is too bumpy to be able to read or do work. I'm looking at discontinuing my monthly pass and using casual carpool instead. If I am not going to be able to use the time for enjoyment, I have no interest in giving my money to an agency that downgrades the level of service, yet still charges the same amount.

If you don't believe that the buses are disliked by the passengers, try riding the route and talking to them. 've been doing so, and not one single person has expressed a preference for the Van Hools.

Why the agency is so determined to ignore the needs and desires of the consumers is baffling to me.

Posted by Dinah on 01/25/2008 at 10:08 AM

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