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Re: “A Worker's Life Under H&R Block

An 18 yer associate with HRB in Canada I made good money but worked 850 hours and completed approximately 1200 returns over the three month tax season and have had regular clients for upwards of 15 years.Unaware of the business moel of HRB, I railed at the inefficiency created by underpaid front end staff who were supposedly hired as customer service managers and made my feelings know to senior HRB personnel. The result of my comments has led HRB to not invite me back for the 2008 tax season. I have seen the office at which I worked grow from less that 2500 returns to over 6500 and at one time was paid a commission to oversee the office operation in addition to my tax prep income. The success of the office can be attributed to the fact that we had a good core of senior associates who not only prepared returns but took the time to mentor the newer associates. During my 18 years I have seen associate compensation reduced signifigantly, allbeit there was some increase due to the fact HRB prices have escalated over that time but associates did not benefit in concert with HRB. I work in an area with a tight labour market so you can imagine what the low wages offered attract. I totally agree with the comments outlined in your post and only wish that I was more aware of HRB's business model before making my comments, which by the way were solicited by senior personnel. bbrown

9 likes, 1 dislike
Posted by Barry Brown on 09/25/2008 at 6:13 AM

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