Maxine Butler 
Member since Jan 18, 2019


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Re: “East Bay Community Energy Wants to Power the Community

01/18/19: EBCE scam: Greener profits? How did this slip under the radar?
Anyone getting one of those EBCE cards late Fall touting lower electric bills and PGE credits is subject to overcharging and the denial of refunds if you are a Tier 1, or, low electric user like myself. A $4 increase on my first EBCE/PGE electric bill due Jan.14.19= almost $50 per year. The EBCE rep had the gall to admit they were "not a match" for me and then refused to issue a refund, referring me to PGE instead-despite the fact they both knew my low usage status before automatically signing me up. He also danced around what EBCE considers to be an "applicable billing cycle date"=greener profits for who??? Is this a pre-bankruptcy backroom deal between EBCE & PGE?

** TIP**Rather than opt-out online on my own, this retired senior biller accepted EBCE's offer to let them process the cancellation over the phone, followed by an email I later received with a confirmation number. AND, in addition to documenting the rep's name, he also provided me a customer service "Interaction Number" verifying details of our conversation. Of course, it may all be bogus, but at least I was hopefully able to add another layer of security. I may revisit the online option if this saga continues too long.

PGE's Spin
I called PGE to get their policy on opting out. They also refused me a refund, citing yada-yada about the PUC with more finger-pointing back to EBCE.
.**As in other comments in this thread, PGE admitted customers were still being billed higher electric charges months after opting out.

** Burden on the vulnerable**
I Timothy 6: 10 states that it is the LOVE of money that is the root of all evil, not money itself, which flows from God who supplies our needs. I pray that the news agencies make this scam public for the protection of those who can least afford to be violated by corporate greed.
Maxine Butler- Oakland, CA

Posted by Maxine Butler on 01/18/2019 at 1:22 PM

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