Debra Morra 
Member since Mar 26, 2012


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Re: “Yelp and the Business of Extortion 2.0

Can you Help with Yelp?

I admittedly signed up with yelp, in 2005 when it was just a simple "tell us what you think" site. You know so others can see how hard you are working to earn their business?

I know I have had customers come in and say they have written great reviews, that I have never seen.

I have also even responded to some of the good reviews by thanking them for writing such a nice review only to have it disappear.

The bad reviews stay up. Sometime the bad ones don't relate directly to someone who can possibly have been in my building or have had a service with us.

I email Yelp and asked them to remove my business from their list. Their reply was emailed to me as follows:NOV 22, 2011 | 03:21PM PST

Hi there,Thanks for contacting Yelp.Unfortunately, we don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.Given that you have already signed up for a Business Owners Account, we encourage you to take advantage of some of the features including posting public comments of your reviews. More information can be found here:http://www.yelp.com/business/review_response Regards, Stella Yelp User Support San Francisco, California Yelp Official Blog | http://officialblog.yelp.com Yelp Frequently Asked Questions | http://www.yelp.com/faq Yelp for Business Owners | http://www.yelp.com/business

For your reference this is Case #: 367978

Now I find out that if I choose to advertise with Yelp they will be able to help me with the bad reviews.

You can't reach them by phone.

This is kind of like an alarm company braking into your home and then a few days later, trying to sell you an alarm system.

You can do a search on-line to see how many company's across the State and Country are having the same issue.

Pay-up or we will make you look bad.

Can you help with Yelp?

Regards,

Debra Morra
Lavender Fields Day Spa
Plainville, CT 06062
debra@lavenderfieldsdayspa.com

25 likes, 1 dislike
Posted by Debra Morra on 03/26/2012 at 4:52 PM

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